Drone Pals Sales & return Policy
Physical Products
(Artwork)
Countries we currently sell to:
If we currently cannot ship or sell to your location, we will reach out to inform you. We are working to bring Drone Pals Artwork to everyone, hang tight!
Shipping to you:
Shipping is charged according to the size and weight of your purchase in relation to your location. We work with the highest quality manufacturers across the globe, and ship safely & efficiently. If there is an issue with getting the ordered product to you, or a change in shipping fees, we will reach out to you immediately to discuss.
Duties:
It is your responsibility to pay any duties that might arise for internationally shipped products.
Returns, Exchanges, and Refunds:
We want you to be IN LOVE with your new artwork. If you are not, please reach out to our team within 30 days of your purchase to discuss. We usually can work out some sort of return for a refund, or even an exchange. Refunds are only given once Drone Pals has received the product back (or a valid shipping confirmation). If you choose to return product you will have to pay the shipping costs to get the product back to us.
Shipping Cost for Returns:
The customer will be responsible for the cost to return products to Drone Pals, unless the product is damaged or defective.
Damaged or Defective Products:
Drone Pals is not liable for any product that was damaged through transit. If a product arrives and seems to be defective please reach out to us and the carrier so we can help make it right. If it is a production defect, we will replace it as fast as we can.
A Step by Step Guide for Returns:
Step 1: Locate your Order Number
Step 2: Please send an email to team@dronepals.com referencing your order number and reasoning for the return/refund
Step 3: A member of our team will get in touch with you about your request and the next steps. We want you to LOVE your new artwork!
Digital Products
Digital Product purchases are final. All requests for refunds/cancellations must be made in writing or using the cancellation function on the Drone Pals’ website. Drone Pals does not offer refunds for content that has been downloaded. It is to Drone Pals sole discretion to determine if a refund or credit will be provided. In the event of a refund or cancellation, Your rights to use the Content terminate, You must delete or destroy any copies of the Content.
Step 1: Locate your Order Number
Step 2: Please send an email to team@dronepals.com with referencing your order number and reasoning for the refund request
Step 3: A member of our team will review your request and contact you about the next steps. Please keep in mind all digital product purchases are final.
For more information please review our full content licensing agreement here.